Refund policy

30-day returns

Request a return within 30 days of delivery by emailing info@neverchalked.com with your order number or proof of purchase and the reason for your return. For change-of-mind or size-related returns, items must be unworn, unwashed, unused, with tags attached and in their original packaging.

We aim to reply within one business day. Please contact us before mailing a return so we can provide authorization and the correct return address.

Return shipping and fees

For change-of-mind or customer-selected size returns, the customer pays return shipping. We will provide return instructions. If we offer a prepaid label, we will disclose its cost and obtain your agreement before deducting it from your refund. There is no restocking fee.

Original outbound shipping charges are not refundable for change-of-mind or size-related returns, except where required by law.

Damaged, defective, or incorrect items

Please contact us as soon as you discover an issue, with your order number and photos if available. We will review the issue and arrange an appropriate replacement or refund. We cover necessary return shipping for damaged, defective, or incorrect items. Final-sale exclusions and ordinary change-of-mind conditions do not limit your rights for faulty or misdescribed goods.

Final-sale items

Change-of-mind returns are excluded only for products clearly marked final sale before purchase. A discount alone does not make an item final sale. Gift cards are nonreturnable except where required by law.

Exchanges and cancellations

Contact us if you need another size. Exchanges depend on stock availability; we may arrange a return and separate purchase. You may request cancellation before your order is fulfilled. Once fulfilled, please follow the return process.

Refunds

We will inspect your returned item and notify you of the decision. Approved refunds are issued to the original payment method within 5 business days of receiving and approving the return. Your bank or card provider may take additional time to post the credit. If you have not received a refund confirmation within 5 business days after approval, contact info@neverchalked.com.

Your consumer rights

This policy does not limit any mandatory consumer rights. Where applicable, customers receiving goods in the European Union have a 14-day statutory withdrawal right, subject to applicable legal exceptions. Statutory cancellation, refund, and faulty-goods rights take priority over conflicting terms in this policy.